Refund policy
RETURN & REFUND POLICY
At Noelle Glow, we want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing your order.
14-DAY RETURN POLICY
You have 14 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unused, undamaged, and in its original packaging with all accessories and components included.
A return must be requested and approved before the product is sent back. Items returned without first requesting a return may not be accepted.
RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect due to an error with your order, customers are responsible for return shipping costs.
Original shipping charges, if applicable, are non-refundable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and provide an appropriate solution.
We may request photos or other reasonable evidence of the damaged, defective, or incorrect item before approving a replacement or refund.
NON-RETURNABLE ITEMS
Items that have been used, damaged after delivery, altered, or returned without their original packaging or included accessories may not be eligible for return.
REFUNDS
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
ORDER CANCELLATIONS
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
CONTACT US
To request a return, report a problem with an order, or ask a question about this policy, please contact us using the contact information provided on our website.